Update:Naveen responded to my review from May 8th on Trustpilot on May 14th and promised help. Today, May 25, still no response, no help. People I just want to book the promised plan (I can't make calls at the moment) and my missing money back.You really are the very last store, I will switch as soon as possible and can NOT recommend Lycamobile.Worst customer service and mobile provider I have ever experienced,--------------Old ReviewVery bad customer service. Doesn't respond at all or doesn't help.I ordered a new Lyca card and then had a new number. I charged €20 on it. Then I subsequently transferred my number from the old provider. After the number was transferred, my top-up of €20 disappeared. To this day, Lyca still can't transfer the credit to my account with the new number. After one month, my tariff ended. I want to select a new tariff, but it is not possible online, even though I have repeatedly topped up my credit. I then wrote to customer service and asked them to select the tariff. No response again for a week. When my credit is used up, I will switch to another provider, no recommendation.
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