I was charged double for the month of February on my plan and wanted to receive a refund for this. The customer support is terrible, so far I have exchanged more than 10 emails and called them 3x, sent them all the proof they requested (which should be available anyway to the agent in my account to see) Proof of payment, proof of subscription, etc. This is a joke. It would be a 10 euro refund but they could not process it after numerous contact. I wouldn't recommend this company to anyone becasue customer support is awful and they charge you double for a simple monthly subscription.Update: still no news from Customer Support (21 May 2024), I guess I have to wave goodbye to 10 euros because of the lack of customer support.
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