ID:30271Wrelie, support agent, was helpful and understood my issue. She helped us and resolve the problem.UPD: on the other hand, I'm not recommending the LycaMobile to anyone. The internet speed is slow and connection is weak; I even wasn't able to top-up my balance inside the Lyca app, it kept telling me that card is wrong (and I used three different bank cards from three banks). I wanted to transfer my number to another provider, and got the special code from support above, but apparently my number is registered for another person. How is that even possible? My advice – avoid LycaMobile and better get another mobile provider.
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