lycamobile.pt

Zero stars if there was an option

Zero stars if there was an option. The support is absolutely below any standard. Any problem they are not able to solve!1st example: I had a balance on my phone I wanted to use on the website to buy a bundle. To do it I needed a password. I have never configured my account on their website but the system kept asking for a password. I tried to reset it. Do do it you need some data which are stored on your locked account ! Trap 22. The customer service was unable to help me as they could not confirm my identity as again they needed some data from locked account !! My address, my passport nor sending a OTP to my phone was not an option to help me!2nd example: According to the above I asked them to send my remaining cash balance to my Paypal account I paid from. I could write a book about wasting time with so called support!!! Avoid this company in Portugal!3rd example as of a moment ago. Month earlier using instructions on their website I paid for the 3M LONG TERM Bundle. I was charged over 30 euros (can't be accurate as their system has been hacked and iphone's app is not working anymore). A month later my bundle expired and another period has not been activated. So I tried to sort it out and chatted with live agent (but brainless one!). He told me I did not buy a bundle a month ago but instead of this I was charged 15 cents per mb. This is a f***g b****s as 3 days earlier I check the bundle on my phone using *#137* and it confirmed my BUNDLE will expire on 9/11/2023 !! So I was not charged as an LYCA EXPERT said per mb but I had a bundle purchased. So to clarify. Avoid this company as they simply steal the money. Once paid forget to get any refund or any single problem sorted. They are always right and p**s off man. Just finished to use them for good as of now after a year on pain.RegardsDariusz

Date of experience: Nov 09, 2023