Hello Lyca team good Morning! I called to the customers service and one of your staff received the calls his name is Miguel and he didn’t gave me his sir name whenever I called Lyca customers service Mr, Miguel always rude he doesn’t no how to deal with clients I am your regular clients, it’s 4th time I talk in Lyca customers service with him so I am really disappointed you have to do something or you have to give some training to him there are other staff they are not like Miguel but the guy Miguel is so bad and rude he makes the clients angry so you must to do something please. Thank you. The complain which I wrote it happens after a call the date is there and the time was 9:45am actually it happens with my sister and before it happens with me so many times so because my sister lost her mobile with all the banking apps but we already called the bank to closed the bank cards at the last we called to the Lyca to get same number because every where was the same number we had to open the bank apps we need again same number that was our business account that’s why we need an urgent, so my sister borrowed my mobile and called to the Lyca customer service and same Mr,Miguel received the calls but I can recognise him because it happens so many times even we were talking nicely whatever he asked the question we are giving him correctly but he was asking is that the new number then we were confused that may be he was asking that we need the new number there was little communication gap but from the starting he was rude he doesn’t no how to talk with the clients, he make us angry which is normal if you don’t get nice response of course then he will get the same response again which is normal and and I asked him his sir name so many times he said no I don’t want to give , he said no, no I you can do whatever you want that’s why yesterday was the first time we decided to make complain against him before it happens but we never make a complain against him but yesterday was really disappointed and he was really disgusting, we have the shop where we are selling the Lyca SIM cards if like this we need to stop everything to sell from Lyca and we need to stop to use Lyca SIM card , we never knows when we will lost our mobile and it was just stolen so please if next time also it happens we can not tolerate anymore. Please.
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