I purchased a pay as you go esim. However, it was not working when I installed it and I tried to get assistance. After many attempts on their online chat line, I finally got through to someone and a process with a reference number was created. They advised that it would be resolved within 24 hours. It was NOT resolved and I have made countless attempts over the course of 3 days to chat with a live agent and the system keeps timing out. For a supposed communications company, their system and service is dirt poor. I will never purchase from them again!!!
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