Hello, I am encountering a significant problem with both of our SIM cards. For the past 12 days, I have been unable to make or receive calls despite using smartphones that support VoLTE. Although my devices are fully compatible with 4G calling, the calls do not connect at all. I have provided my phone numbers and device details via email. Both devices are VoLTE-capable, and I have followed the necessary steps to enable VoLTE, but the option does not appear in the settings, indicating a possible network provisioning issue, as mobile data still works. This ongoing problem is causing considerable inconvenience. I urgently request that you check the provisioning for both numbers and resolve the calling issue promptly. Please prioritize this matter, as it has been 12 days without essential calling service.
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