Review Time
I recently had a frustrating experience with the customer service team at Lycamobile Sweden. I contacted them regarding an issue with my phone number, and sadly, the interaction was far from helpful.
First and foremost, the representatives I spoke with had a strong Indian accent, which made it challenging to understand their responses and unfortunately, it felt like we were speaking different languages.
I repeatedly explained my issue but encountered a lot of repetition from the representative, with no real understanding of my concern. Instead of providing assistance or solutions, they kept directing me back to the same information, leaving me feeling unheard and frustrated.
To make matters worse, the call was abruptly ended without any resolution to my issue. I felt abandoned and disappointed, as my problem remained unresolved
Mitt nummer fungerar nu både för att ringa och ta emot samtal efter flera försök med tjänsten. Jag kontaktade supporten på engelska och efter det fungerade min tjänst, men jag hoppas att det inte bara var en slump att det började fungera idag efter en vecka. Det står fel information på kortet för Google Pixel 10 Pro, men numret stämmer när jag ringer ut och tar emot samtal. Det hade varit bra om de hade kontaktat mig via e-post så att jag vet att de har läst meddelandet, och det vore också bra att få klarhet i om priset förblir detsamma eller ändras.
This recharge has been a total disappointment. Neither incoming nor outgoing calls function properly, and I can't reach customer support either. It's a waste of both time and money. Despite using a modern mobile with a 5G connection, I still have no success. I need to switch to a different network soon.
There seems to be a problem with this service. I was unable to make calls on my phone due to a VoLTE issue, and reaching their support team is nearly impossible. It's a complete waste of money. Even the internet is slower than advertised, despite showing fast speeds. I recommend saving your money and choosing a more reliable provider.
I am unable to make or receive calls since the introduction of VOLTE. Despite sending emails and attempting to contact the support team by phone, I have not received any assistance. I have already paid for the entire year, but if I can't use the service, a refund should be issued. My local SIM card works without any issues.
Hello, I am encountering a significant problem with both of our SIM cards. For the past 12 days, I have been unable to make or receive calls despite using smartphones that support VoLTE. Although my devices are fully compatible with 4G calling, the calls do not connect at all. I have provided my phone numbers and device details via email. Both devices are VoLTE-capable, and I have followed the necessary steps to enable VoLTE, but the option does not appear in the settings, indicating a possible network provisioning issue, as mobile data still works. This ongoing problem is causing considerable inconvenience. I urgently request that you check the provisioning for both numbers and resolve the calling issue promptly. Please prioritize this matter, as it has been 12 days without essential calling service.
The customer service experience was very frustrating; all the contact numbers provided drop calls instantly. The chatbot is unable to address any customer inquiries, and there is no local center in Sweden to turn to.
I regret using this service entirely. They charged 99 SEK from my card without my permission for an internet package I never ordered. I didn’t enable auto-renewal, yet the app activated it without notifying me. This deceptive practice infringes on consumer rights. The company charges customers without their knowledge, leading to financial strain and frustration. Their system is misleading, and customer support is non-responsive, making it even harder to address urgent issues. I strongly recommend others to be cautious when engaging with this service.
I deeply regret choosing this service. They charged 99 SEK from my card without my approval for an internet package I never requested. I never enabled auto-renewal, yet the app turned it on without informing me. This feels like a fraudulent act that violates consumer rights. They charge customers without their knowledge, creating financial strain and frustration. Their system is misleading, and customer support is unreachable, making urgent issues even harder to resolve. I strongly advise caution when dealing with this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
