This is a highly disappointing and unacceptable experience with LycaMobile.
On March 26, I contacted customer support to clarify a simple billing question regarding my $33 plan with a $7.50 promotional rate. I received only an automated acknowledgment stating that a response would be provided within 5–7 working days.
However, no actual response was ever provided.
Due to this lack of communication, I turned off auto-renewal to avoid the risk of being incorrectly charged. As a direct result, my SIM service was disconnected.
When I later contacted customer service, I was informed that the promotional plan could no longer be restored, and I would need to either pay the full price or purchase a new SIM.
This situation is entirely the result of LycaMobile’s failure to respond within their stated timeframe. A basic customer inquiry was ignored, leading to unnecessary service disruption and inconvenience.
This raises serious concerns about the reliability and accountability of LycaMobile’s customer support.
Based on this experience, I would not consider this service reliable and cannot recommend it to others.
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The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.
Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.
Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.See more
