Review Time
After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Mariyan.
Mariyan was exceptional, he was very clear, knew what needed to be done, assisted me all the way, sending clear emails and activating things from his side. Mariyan did not rush me off, gave appropriate time and now I have a working eSim with my old number. He was very professional, courteous and knew what was needed. I hope Lycamobile honours him for being a good ambassador for the company.
Lyca mobile sucks
There is no support and I have to figure out everything by my self
They don’t wanna pay for an employee or for physical locations
I’ve been forced to change my sim to an eSIM, the text was say three easy steps
4 hours later I still don’t have phone service and no one to help
If I could give 0 stars, I would.
After 2 months of almost daily texts & emails from Lyca urging me to upgrade my eSIM (due to the internal switch of network from tmobile to att), I called your customer service today at 12:12pm PST to request assistance in doing so. 23 minutes later I received my QR code via email. I followed the verbal directions I was provided, as well as the virtual prompts, and unfortunately this resulted in me losing all service. I'm now writing this review at 8pm PST, after going to the internet to see if this was a shared experience - the 1 star reviews from 2026 alone have confirmed this is not unique to me.
For the past 7+ hours, I've placed 6 more phone calls to customer service to try to have my service loss resolved, to no avail. My initial follow up call was 1 hour 2 minutes, which resulted in the agent who answered to place me on a hold that lasted almost the entirety of that call time, and never returned to pick up the hold. After such a long wait on hold, I reluctantly hung up and called again. This time I requested to speak with a supervisor, which resulted in a 26 minute phone call where, once informed I was being transferred to an available supervisor, the line was hung up on instead. I then called back again, this time resulting in a 35 minute call, where the agent informed me they'd need to escalate/open a ticket with the technical department and was informed they would reach out to me via email 24-48 hours from then. I explained that I was dissatisfied with that proposition and asked for alternatives. I was informed that there weren't any, so I once again requested to speak to a supervisor. I was informed that they would transfer me to an available supervisor, only to be hung up on, AGAIN, before being connected. I then called back and requested this time to provide an alternate phone number (since mine was still without service) for a supervisor to call me to ensure we could connect successfully this time. This call lasted 9 minutes and I was assured that I'd receive that call within an hour. After an hour passed with no follow up, I called back two more times - the first was 41 minutes, where I waited in the queue, briefly spoke to an agent and asked for help troubleshooting further after I had researched on Lyca's website and found a suggestion, where they then abruptly stopped replying and placed me into a queue for Spanish speakers, and when an agent picked up and I asked to be returned to the queue for English speakers, I waited on hold with no one answering for approx. 30 minutes. I then felt the need to hang up and call again, this time on a call lasting 44 minutes where I was finally connected successfully to a supervisor. Unfortunately they did not offer any alternative solutions either, other than communicating that my ticket was labeled as high priority, but that it would still be a minimum of 24-48 hours before we could expect a response. When I informed her that I was now entertaining an alternative solution: one where I'd request to leave Lyca and bring my business to a different carrier/provider, as I felt that would result in getting quicker coverage than Lyca's proposed timeline, she informed me that she hoped that would not be the outcome, but proceeded to inform me on how to navigate the Lyca website to retrieve my port information start the process. As I followed her directions, I informed her that the only option for receiving the port info was to first provide a verification code via SMS and reminded her that I don't have access to SMS due to no service. She offered to email me the information, but never did and as I continued to provide feedback about this experience thus far, she proceeded to fall silent on the line for 1-2 minutes and then hung up the call.
Lyca, your customer service is nothing short of atrocious. It's shameful that during an entity-wide, internal network transition, you don't have effective methods of resolution for your paying customers. These appalling business practices have now resulted in me being without any Lyca service despite paying for the service, no route to terminate services with Lyca and go elsewhere with my number and business, and with my billing cycle due to renew payment in 2 days, you have put me in a position to continue to pay for a service that I'm not receiving. Furthermore, after 7+ hours of self-advocating and trouble-shooting, with no actual resolution, and reading the similar experiences here of other customers recently, I've lost faith altogether that Lyca will follow through/resolve this matter. This is unacceptable, unethical and trifling, and as an international phone company in this technological day and age, there needs to be accountability, reflection and change. I'm open to suggestions on tangible next steps to rectify this situation - do better.
It’s horrible service, I am trying to activate SIM card, called to costumer support and they hang up on me 2 times, it’s unbelievable! They don’t have costumer support! I am very upset, do not use this horrible service never if you want to have healthy nerves
Worst service. Not resolving any issues.
If you want to port out then also they will trouble you lot. It's worst service provider I have seen.
Trying to port out from more then 20 days. Not even releasing number to the next provider. Every time you call same answer issue will fix in next 24-48 hours. But it's not fix.now I have only one option left to loose my number.
Odra was extremely helpful and knowledgeable. After speaking with multiple representatives without solution, he quickly understood the issue and resolved it completely. Very Professional and patient. Excellent service.
I can’t even give one star for the Lyca mobile company..it’s been more than three months they didn’t fix my issues.i recharge every month $31 and I have this number for 10 years and they don’t appreciate their customer..worst customer service ever..some of the customer service agent can’t even speak proper English..I wasted almost $100 for nothing on this cheap Lyca mobile..I won’t recommend any of my friend..first of all it’s takes an hour to pick up the call and second they don’t even resolve the problem..forever bye 👋 to this worst and cheap Lyca mobile….please never get any SIM card for your phone from this company.
I have been trying to swap from physical sim to e-sim. I tried online, but gave me another phone number. Called the customer service in the morning, waited for 30 minutes, customer service picked up the phone then transfer to tech support (I think), waited for another 15 minutes. I needed to stop waiting since I needed to go to work. Called back after work, waiting for more than an hour then they hung up. Waste of time!! Really really bad customer service!!
The service has been very disappointing. Even basic tasks, like updating a contact email, seem impossible. Their bundle plans and website are overly complicated and not user-friendly. Switching providers feels daunting and uninviting. I regret my choice and feel trapped with them. The international plans they advertise as a key benefit have not provided any value for me.
I wish I could rate this lower. The customer service is the worst I’ve encountered. I called multiple times to transfer my number, but the representatives were incredibly rude and seemed determined to prevent me from leaving. Each time, the same person answered, pretending there were network issues and abruptly ending the call when I mentioned my intention to switch services. He also refused to provide the transfer PIN. This has been a frustrating and scam-like experience.
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The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.
Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.
Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.See more
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