lycamobile.us

I wish you were worth suing. Lycamobile US is a masterclass in how to trap customers in a billing l

I wish you were worth suing.
Lycamobile US is a masterclass in how to trap customers in a billing loop while providing zero technical or human support.

I purchased two numbers in February 2026. When I decided I no longer needed the service, I attempted to cancel the auto-renewal. That is when the nightmare began. Every single one of their "automated" systems is broken:
- USSD code (190#) failed with "Unknown Error."
- The Web Portal refused to load the Renewal Manager page.
- Login was impossible because their system failed to send OTP codes to the numbers.
- Password recovery failed because the account profile was riddled with clerical errors (placeholder names/birthdates) that I couldn't even edit.

Despite my documented attempts to cancel BEFORE the billing date, they charged my Apple Wallet $21.00 ($10.50 per line). To make matters worse, their web portal claims "no payment methods are stored," yet they clearly have a "ghost" connection to my Apple Pay that they use to pull money without my consent.

The "Customer Support" is a joke. They claim a 5–7 day response time but took 32 days to address my case. They intentionally stall—waiting until the plan "expires" so they can claim they "cannot issue a refund for expired plans." This is a blatant attempt to keep stolen funds by using their own internal delays as an excuse.

I have provided ICCIDs, PUKs, and official bank PDFs, and they continue to ask for the same information repeatedly to avoid processing a simple refund.

Pros: seems to be cheap (crap no).
Cons: Broken website, broken USSD codes, non-existent customer service, and predatory "expired plan" refund policies.

Save your money and your sanity. Go with a reputable carrier. Or use one-time banking cards. I am now forced to file a formal chargeback with my bank and a complaint with consumer protection authorities to get my money back.

Date of experience: Apr 14, 2026