lyft.com

1.2
1.2 Based on 161 reviews

...

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What a pathetic, deceiving, petty company. I ordered the more expensive "extra comfort" ride, which

What a pathetic, deceiving, petty company. I ordered the more expensive "extra comfort" ride, which offers larger cars, and get a small Hyundai Kona which could barely qualify as Standard. They supposed guarantee your satisfaction. When I get to customer service to make the guarantee valid, I get blown off after cycling though seven different persons -six of them supposedly "supervisors"-over one and a half hours, each one having to "escalate" the issue. An ode to uselessness, their "Customer Service" is clearly geared towards wearing off customers and get nothing resolved. Truly disgusting!

1
Date of experience: Jan 24, 2026

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