Review Time
This is an untrusted application people should know they don't take any responsibility about their drivers,one of them confirmed that my eye glasses is with him and refused to return it
Their customer service didn't do any thing just left him a mssg
If you carry a valuable stuff or you want to send your family member with lyft,the risk you'll take is jot worthy
This company is a greed driven, price gouge machine! Inconsistent GPS system bought from waste management that needs to be trashed, seeing as you took away the option for drivers to use their own app! This is insanely inconsiderate to the driver and rider, so i will continue to bribe and find a work around to your absolutely trash service. Burn in hell!!!
riders and consumers need to be aware that Lyft has serious technical issues when booking a ride. don't even download their application. the trouble mostly is with male drivers, had a really second bad experience with one, and will not take another chance. please be aware that in addition to the technical problems drivers can become angry, they will also say that either the ride was canceled or they will threaten to leave you out on wherever it is you are. the application will book a ride even though you have not officially pressed the button. the last young man accused me of leaving him a bad rating, it was raining and cold and not the best area actually on personal property. if you have an issue Lyft has no phone number. a third gender individual still expects to be treated kindly with common courtesy. even after saying goodbye to this man and a say thank you he said nothing. a combination of those can happen with Uber as well but it's more prevalent with lyft. if you need gender to be known make sure that the app has it correctly. especially this last driver caused us some concerns, just wanted the ride to be over. safe driver but hostile. had to close the account for privacy reasons so we wouldn't be tracked. and when you have to tip because you're afraid to do otherwise it's a bad sign. L y f t will also get the addresses wrong. this really means something. but just the fact they send a driver when the ride was not officially booked is troublesome. another thing with Lyft is a writer will book a wait and pay less option but the drive will always show up about 2 minutes later. and they will drive away if you don't look at the "app." commercial rideshare is not what it used to be. sometimes looking at their picture is not enough to glean and impression about them before you get in their vehicle, and it may not even be the same one pictured. they also don't wear a face mask and he was not.
Waited in the pickup spot for 15 minutes in JFK then got cancelled by the driver during heavy traffic. They charged me the cancellation fee and refused to refund after my dispute. Stay away.
Lyft is overrated they don't know how to treat there customers especially when they have a complaint some drivers are friendly very respectful then you have those that just don't give a f..k about driving to fast then they try to over charge you but that's not what this is about about how you dispute something you outright win the dispute and they want to give you credit toward your next ride but check this out I was charged from my credit they overcharged me I disputed and I won my dispute and they put Lyft cash instead of putting my money back on to my credit card and I go to use the Lyft cash they tell me I can't use it and it's been over a month now then when you call customer service they put you on the phone with a dam computer not what kind of business is that how is a computer going to resolve my issue like I said some drivers are cool but the rest are really unprofessional if I had to do it again I most definitely would have chose Uber that's real stuff and for the person that over charged me get a life
Lyft is the absolute worst service ever, got a ride home from my daughters birthday, and somehow I didn’t understand how the app works and asked for a hand from the driver and she put a tip in for herself and then Lyft charged me separately for the tip then argued with me about it and never returned the stolen tip and continued the second tip charge adding it to the ride price, fortunately I screenshot the original charge before they changed it STAY AWAY FROM LYFT THEY’RE SCETCHY
Their customer service is horrible and unresponsive.
I was cheated by a driver who has figured out a way to use their platform to scam customers by canceling a pre-booked ride at the last moment and then waiting nearby for the customer to request another on-demand ride (which costs much more).
I have been trying to get a resolution from Lyft and they just don't respond.
I am a 71-year old, medically fragile, half blind, disabled woman that uses a wheelchair or a walker. The driver Matthew that picked me up at the doctor's office looked like he crawled out of a bag of rags; entirely disheveled in appearance, unshaven and untrimmed. I could tell immediately he might be a problem because when I expressed doubt that he could fit my walker into his trunk, he swaggered and said it would be fine because he could "fit 5 dead bodies in my trunk." I said, "let's not," feeling a bit creeped out by his analogy. When it became apparent that he was wrong and he could not fit it in his trunk, he seemed unusually angry, simply because he had been wrong. But that was nothing compared to what he did later. I did my best to present a light and happy demeanor, and expressed how glad I was that he had figured out how to squeeze the big walker into the back seat instead of the trunk. I blamed everything on the company because we had asked for an SUV. He moved a dirty canvas bag from the front passenger seat, jacked up his loud rock music and we were on our way. I had a terrible headache, as I had fasted all day and I really wanted to ask him to turn off the darn radio but he was so hostile I was afraid to ask him to turn it off but I DID have to ask him if he would please wear a mask because I am medically fragile, as I am between caregivers to care for me if I should get sick. He went into a cold fury when I offered him the cellophane-sealed N95 mask. I was already wearing one myself. He refused to wear it, saying, "I'm not going to do that." I asked him, "aren't you required to wear one if I ask?" and he answered "no," which surprised me, so I decided to call my insurance company who arranged the ride to see if they could provide a different one. I didn't know how I was going to manage that, since we were already in traffic. I was trying to place a call but the music was blaring, and I am blind in one eye and was having trouble reading the screen, especially since his driving was erratic. He was careening back and forth and haranguing me loudly, despite my having asked him not to talk to me so I could make a call. When I opened my phone to call my insurance company to see if I could get a different ride, he got angrier and angrier. He kept saying, "If you want to get out I will pull over right here!" I told him, no I just want to make this phone call. He had his rock music blaring and it was hard to think. He kept trying to interrupt my ability to make a call by talking at me and I asked him to stop talking to me so I could make my phone call. He refused. He bragged that he had a 5 star rating, and I told him I would not be giving him 5 stars. He gunned the engine, screamed into an abandoned parking lot near an overpass in a bad section of town and started yelling at me to get out of his car, using awful language. I was slow getting out of the car because I am disabled and in shock so he kept yelling at me. There were two witnesses that came out from a building at the back of the lot. I finally got out of the car, with no help from him, and stumbled over to my walker where he had thrown it to the pavement, then he yelled at me and hurled a filthy name at me while he got into his car and fled the scene. Fortunately, although the parking lot was mostly abandoned, two women witnessed this alarming event. The two of them came over to me and encouraged me to come inside the building because it was a very unsafe part of town. They kept looking from side to side, as if expecting someone to drive up and attack us. God bless those two ladies! I was in shock and in tears and they walked me slowly to the building at the back of the lot and locked the door behind us. By the time they had gotten to me, I had already called my friend to come pick me up and give me a ride from the other side of town. She has a sick husband and a mother in the hospital and she's a teacher at the church I used to attend, so it was a miracle she was available, God bless her. Later I noticed that driver Matthew had CANCELLED the ride so I could not review him for what he did. I imagine he does that whenever a ride goes badly. They call it "hiding" the ride. They pretend it has been cancelled and that they did not have you in their car. That's probably how he keeps his ratings up. Anyway, it was a terribly traumatic event. When a man brutalizes a disabled, half-blind old woman, it is a shameful thing. I have asked all my friends to pray for any women, disabled, or elderly person who might take a ride with him in future.
What a pathetic, deceiving, petty company. I ordered the more expensive "extra comfort" ride, which offers larger cars, and get a small Hyundai Kona which could barely qualify as Standard. They supposed guarantee your satisfaction. When I get to customer service to make the guarantee valid, I get blown off after cycling though seven different persons -six of them supposedly "supervisors"-over one and a half hours, each one having to "escalate" the issue. An ode to uselessness, their "Customer Service" is clearly geared towards wearing off customers and get nothing resolved. Truly disgusting!
It's shocking that they charge $45.00 for rides lasting only 21 minutes on weekday mornings! This is outrageous! I suggest taking a bus instead, as this pricing is unfair. They've raised the rates during peak hours, forcing you to choose them, even though alternatives are pricier. I'm opting for buses because this is just ridiculous and a complete rip-off!
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