My order was delivered on a warm day and left in direct sunlight. I arrived home around 20 minutes later. I had been assured it would remain frozen for hours, so after such a short period it should still have been completely frozen — it wasn’t, it was partially thawed already.
I don’t have a shaded area suitable for temperature-sensitive deliveries, and I imagine many households are in the same position. If the product cannot reliably withstand standard residential delivery conditions, that should be made very clear upfront.
Based on the feeding guide, my dog would require 1kg per day. As the food comes in 500g pouches, that’s two pouches per day per dog. With two Labradors, that’s four pouches per day. At roughly $7 per pouch on the discounted pricing, that comes to $28 per day, or $196 per week, the ongoing cost is extremely high. It also requires a significant amount of freezer space — two weeks’ supply for two dogs would be 56 pouches, which takes up a substantial portion of a standard household freezer.
I also felt pressured to complete the order over the phone, which didn’t allow much time to properly assess whether the product suited our needs. After reading other reviews, it appears that entering the competition results in follow-up sales calls as part of the terms and conditions. If that is the case, it would be more transparent to make it clear that the competition functions as a sales lead process rather than a simple prize entry.
During the sales call, I was also enrolled into a subscription model. While subscriptions are common, I did not feel I had adequate time to properly review the full terms and cancellation conditions before committing, as the call was focused on completing the sale. For a recurring financial commitment of this size, clearer upfront transparency and space to review the details would have been appreciated.
Overall, the experience did not meet expectations.
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