At first, there was confusion regarding my order. I had purchased a one-time product, and a subscription was mistakenly activated. I was understandably concerned about the additional charge.
However, I’m happy to share that the issue has been fully resolved.
The team handled the situation professionally, and everything was clarified and corrected. A special thank you to James, the Brand Manager, for stepping in and making sure this was taken care of properly. His assistance and responsiveness made a real difference.
I appreciate the support and the resolution provided. Thank you for addressing the matter and ensuring a positive outcome.
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