I had an incident where my van was vandalized last year at one of the holiday parks. It was one of their permanent residents. Having reported this to the police and their head office, nothing was done about it at all. The police came back with their usual response of "We can't really do anything" and despite asking their head office to intervene and take action, they allegedly 'Took care of it internally'. I asked Paula (the area manager) to involve their Managing Director Geoffrey Lyons-Mound, and I was hoping for some action to be taken towards the owner of this caravan, but I just got a the response of "We will deal with this internally". They claimed that they would deal with it 'internally' due to GDPR rules. Well that (in my opinion) is not good enough. I was left with a damaged vehicle by one of their permanent residents and they did nothing about it. I have been using Lyons for years, I even have a caravan at a non-Lyons caravan site. One thing is for sure, reading the comments on here and with my recent experience, I will never spend another penny with this company ever again. Their customer service is diabolical and having had that experience with their permanent resident, it shows that as long as you are paying them a monthly income, they don't care about anything else. If you are reading this and contemplating buying a static caravan off them, firstly I would say read the reviews. As they don't care about the caliber of permanent residents they have there, I would definite think again if you are think of owning a caravan with them. You might have the same experience I did through no fault of your own. AVOID AT ALL COSTS!!!
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