I have been purchasing from them for some time. I bought three pairs of jeans for $275. One pair was light grey. I contacted customer service about spots that appeared after drying on the grey pair and sent seven pictures. I received no response. I continued emailing and still got their promotional emails. It's clear they aren't going to respond. As a loyal customer, I expected at least some acknowledgment. When I leave a review, the company always asks for more details, which seems like a way to avoid addressing the situation, especially when it's hard to get them to reply in the first place.
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