I have order has been paid for but the items are not send. Every time I contact customer..at..alessntials.com, they send me an automated email with a tracking link, however I've been asking when they will send it and what the tracking number is. They have not processed the order or shipped it and I have no tracking number. Even when I request cancellation they still send me the automated email with tracking url with NO tracking number. I assume the money is stolen and this company is fraud.UPDATE: after below responce from vendor, I again got automated email.. STILL no package shipped OR tracking number.. still just NO humans on the other side of this...
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Our journey started small - carefully selecting a few essential smart devices that delivered real value without the luxury price tag. We worked directly with manufacturers, cutting out unnecessary markups and focusing on what truly matters: functionality, reliability, and affordability.