Review Time
A part was missing so I asked for refund and I received it a few days later Great customer service. I just wish I could use the vacuum. I would recommend this company as they are easy to work with.
I ordered a product that the China Post tracking number showed was delivered (on 2/10), but I never received it. I checked with my local USPS but they said they couldn't help unless there was some sort of USPS tracking number. I have emailed Alessntials twice asking for their help but have received no response. Now I am out almost $100, have received nothing, and have gotten no help at all.
My order # is 3123066.
The tracking # is TW2601P25021035800
Product is CO Temperature and Humidity Monitoring Alarm × 2
I'm not happy at all. I only wanted a white one and a orange one and you sold me three. Plus I wanted a small SanDisk and you charged me for the 128. How about you cancel my order and I will try to order it again correctly?
I ordered 2 car camcorder but it was not what I have expected based on the video riviews before I bought it. I have been trying to get a hold of them via email about 6 times now but no answer to emails. When I call the provided number on their website, a robot answers it and redirects me to sending an email. I cannot return the items until I got the instructions on how or where to send them back. I have asked my financial institution to stop the payments. Hoping someone would respond back to my emails.
Oh yes, this thing is for real. I’m still learning the product and the patients of a slow pull to allow the device to do its magic. Carpets actually looked and felt clean after. I’m sold, so if it already exists or is in the works for a portable car version or a smaller guy to get down in the cracks of seats and armchairs and such in.
Purchased two pair of black AI glasses on December 21, 2025. Received them January 29, 2026
Method of payment was using Affirm with 3-payments of $19.26 totaling $77.02 with first payment directly from me.
1-pr does not work. The second pair still in the unopened box as a gift.
Seeking 1-replacement pair.
They want additional information like they cant find the information. I have provided and they still have amnesia!
It came with a lot of charge. I love that I only need natural power to charge it fully. It does take a long time to charge though. Also the wireless charger doesn't seem to work on mine.
The retro gaming console I purchased functions well and my order arrived. The only downside was the month-long wait for delivery, likely due to shipping from overseas. I found it challenging to track my order, as I could only do so a few times before it arrived, and I had to reach out to the customer support team, which was managed by an AI bot.
Initially, I was uncertain since it was my first time using this company to buy products. I frequently emailed the service for updates, but I soon realized everything was progressing well. I stayed in touch until my package arrived on time. Thank you for the excellent service! I look forward to making future purchases when needed. Happy New Year and best wishes!
Initially, I received the wrong glasses. I specifically ordered the ones with the camera, and I was really looking forward to getting the correct pair. Unfortunately, that wasn't the case. I'm quite disappointed as I needed them for work, and now I have to look for another supplier.
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Our journey started small - carefully selecting a few essential smart devices that delivered real value without the luxury price tag. We worked directly with manufacturers, cutting out unnecessary markups and focusing on what truly matters: functionality, reliability, and affordability.
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