We booked a car through a platform and had a very unpleasant experience upon arrival at the airport. The staff attempted to convince us that the insurance we purchased through the platform was not valid. Their demeanor was threatening and condescending, claiming it was a major issue if customers booked through other services. They insisted we purchase their much more expensive insurance, which came with two additional deposits of €100 and €139, presented without a contract. They demanded payment before we could review any terms. If we refused their 'offer', we would have to leave a deposit of €2300 instead of €1100. While at the desk, we noticed two other customers facing the same situation. Ultimately, we left without a vehicle due to the dreadful treatment and experience. I promptly contacted the platform for a refund, but they refused to return the amount I had already paid. Overall, it was a waste of time and money, and the service was terrible. I cannot recommend this rental service at all, and I would hesitate to endorse the platform as well.
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La empresa, con más de 30 años de experiencia, dispone de una red de más de 80 oficinas para el alquiler de coches, situadas en los principales aeropuertos y destinos turísticos de España, Portugal, Italia, Francia, Malta, Andorra, Marruecos, Grecia, Cr...