A few years ago, I ordered a personalized necklace from this company for my sister, which turned out well. Now, trying to get one for my daughter, I was shocked to see that the accent on her necklace was completely different. It looks odd and I’m very disappointed. I would have chosen a competitor had I known their quality had declined. After some back-and-forth emails, I was told I couldn’t get a refund but could exchange it. I was frustrated to learn there was no way to correct the accent. Now I’m stuck with a $300 piece of jewelry that looks terrible and was meant to be a special gift. This experience has left me feeling betrayed for being a loyal customer.
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At My Name Necklace UK personalised necklaces and jewellery are custom made just for you and the ones you love. Free delivery!