Unbelievable. The direct flight we booked was cancelled, and Vueling only offered alternative flights with a stopover. They refused to provide a refund. A customer-oriented company would refund the ticket when the specific product purchased is no longer available, but Vueling clearly lacks any sense of customer service. It seems as if they are trying to lose customers and damage their own reputation!? This experience ensures that we will continue warning others: DO NOT CHOOSE VUELING!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.