Review Time
The customer service on this airline doesnt exsist .. whilst they will refer any type of of question to their AI chat assistant .... I can honestly say that my 18 month old son would be more helpful in resolving any problems.
Cancelled my flight at 6.00am with no reason given at all. I lost my connection.Their options were either to refund only the affected flight either to reschedule to a later flight that would lead to a 24 hour delay.Trying to make a claim with an agency didn't help as Vueling deleted my booking from their database, so my booking was like it was never existing.And seems email proof and actual printed Vueling tickets with the booking number on it were not adequate evidence.Avoid at all cost, pay a bit extra for a more premium airline.
I am extremely disappointed with my recent experience.I was effectively obliged to accept the Prime Membership, and there was no clear option provided to cancel it. I have now spent over 12 minutes on a call, and no one has been able to assist me with cancelling the membership.Additionally, there is no option within the app to cancel it directly, which makes the situation even more frustrating.This process feels misleading and unacceptable. Please cancel my Prime Membership immediately and confirm this in writing.I would strongly advise reviewing this process, as it creates a very poor customer experience.
First time with Vueling, we flew Birmingham to Barcelona.Easy to book online and ONLY £3 TO RESERVE SEATS !First class service on board, great menu, the best airline for vegetarians.The loos have much more space to use.Staff were super - first time will use again.Excellent airline.
Deplorable airline. Our outbound flight was changed from a direct flight to the offer of a 1 stop option, quadrupling the travel time and defeating the purpose of our holiday and forcing us to buy alternative outbound flights with Ryanair and no refund for the outbound flight when requested even though this is 100% illegal. It gets worse. Their Vueling app then would not allow us to check in for the return flight so we had the stress of them giving us a standby ticket at the airport with no seat number and no guarantee of getting on the flight until the last minute because THEY overbooked the flight?? We didn’t check in online because we literally could not do so through their extremely terrible app. I don’t think over booking flights should be legal when the seats are already paid for and the issue is clearly on their side. Disgraceful. I will be avoiding Vueling and would dread having to deal with them again. Avoid this fraudulent company at all costs.
I was involuntarily bumped off my flight due to Vueling overbooking. I was offered no help or assistance whatsoever and left abandoned overnight at the airport - Just told "there is nothing we can do."I've now found that Vueling have a duty of care under EU 261 and are LEGALLY OBLIGED to find me an alternative flight to my final destination and provide compensation including meals, hotel and transfers. Four days later and despite making a claim, no response from Vueling.AVOID if possible
Unbelievable. The direct flight we booked was cancelled, and Vueling only offered alternative flights with a stopover. They refused to provide a refund. A customer-oriented company would refund the ticket when the specific product purchased is no longer available, but Vueling clearly lacks any sense of customer service. It seems as if they are trying to lose customers and damage their own reputation!? This experience ensures that we will continue warning others: DO NOT CHOOSE VUELING!
We had booked a direct flight from Zurich to Malaga (total cost 1300 EUR) and had to change our flights. The Vueling helpdesk conformed that postponing the flight would be possible, subject to a rebooking fee and any applicable fare difference. When we attempted to rebook, we discovered that this specific flight was discontinued the following week, and we therefore couldn't change our flight unless if we accepted a 6-hour layover in Barcelona. After 55 minutes waiting for an agent to pick up, a supervisor at the help desk advised that they would find a solution. I was specifically instructed to contact the electronic helpdesk, with the assurance that they would be able to see the case notes.However, during the subsequent web chat, the agent informed me that he could not see any notes and thatnothing could be done.We paid over EUR 1,300 for two flights which we were unable to take due to genuinely painful and exceptional personal circumstances. Furthermore, given that rebooking beyond mid-January was no longer technically feasible on a comparable routing, we believe it would be fair for Vueling to offer compensation in another form - either a refund or flight credit.We indicated that a full refund would be our preferred solution. If this was not possible, we would accept flight credit, which would allow us to travel from Basel or Milan instead—both of which are considerably more practical for us than a long layover in Barcelona.Vueling refused and refused and refused, and never responded to the principle point - which is that we were entitled to change, and the flight we could change to was discontinued. Therefore they needed to work with us to find an alternative solution, which again they refused. Terrible experience and did not feel fair - at all.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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