Our 9.10am flight to Barcelona on 21 August was cancelled at very short notice. We were re-booked for the following day without any consultation (this was the start of a family holiday with our daughter and her family, including two children aged 12 and 7). Absolutely no Vueling staff available at Gatwick airport to talk to, and hardly any communication other than random inaccurate notifications. We were not offered any vouchers by anyone. Ground Handling staff were overwhelmed by angry passengers demanding information - but they said they didn't know what was going on either....We have lodged compensation claims for flight delay, which in no way mitigates the inconvenience and loss of enjoyment suffered. We have also submitted receipts for expenses incurred. Whilst waiting for our revised flight we noted from the Vueling website that another flight to Barcelona was cancelled the same day, and that all the others were delayed as a knock-on effect.Our return flight was also delayed, although by less than an hour. The gate was changed without notification, which caused worry for some passengers. One family of 4 with two young children were told the flight had been overbooked and only two of them would be able to take the flight. Again, no Vueling staff were visible and the mother was reduced to walking around the departure area begging people to swop flights with her to allow them to travel home as a family....Unbelievable....
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.