This airline started with great service, but it has now become a complete disappointment. I booked a round-trip ticket and missed my outbound flight due to incorrect information displayed on their website. Unfortunately, I did not have a screenshot at the time, but I immediately attempted to contact their advertised 24-hour support line. Every call was disconnected. I even asked my partner in Spain to call from abroad, and he experienced the same issue with no successful connection.Left without support, I had no choice but to return to my accommodation and purchase a new ticket at full cost. During that booking, I encountered another website error, which I was able to document with screenshots. When I reported these issues, the airline denied any fault on their side and dismissed the evidence I provided, which was highly unprofessional.I have previously been a loyal customer and even used their priority services on multiple occasions. However, after this experience of technical failures, lack of customer support, and refusal to take accountability, I will no longer be flying with this airline.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.