Appalling. Flight delayed initially 2 hours from Barcelona to Gatwick. We understand that weather can disrupt flights but the board announced a gate number so we went there, to wait for several hours with no staff present, no announcements, no information. Eventually, at about midnight, the flight number just disappeared from the board. No water or food, and all restaurants had closed by then, There were also 2 children in wheelchairs- no help offered to their families. Received an email the following day to say it had been cancelled- which obviously we had worked out by then. Flight refunded but impossible after that to contact the airline to complain- the website didn't recognise the booking details, and I rung customer services and they just said the case was closed.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.