DO NOT FLY WITH THIS COMPANY. If I could give them 0 starts, I would. Yesterday, my flight from Bilbao to London was cancelled when we were about to board. I was told to go to the counter and speak with someone from Vueling. After more than 2 hours waiting for someone, the girl at the counter said she couldn't help. I had to wait for an email. They've now put me on a flight on Monday 22nd and it is not even a direct flight to London! My colleagues at work rang their customer service and a well trained man kept repeating that he couldnt help and had to be dealt with at the airport. Useless! Now my options are to fly on Monday or get my money back. What I am supposed to do with the meeting I've missed in London this morning and the accommodation I have paid for? There is no compensation for last minute cancellations, no help, no staff that know how to deal with these situations at the airport. It is utterly disappointing. I am a frequent flyer as I work between Bilbao and London, and I am never flying with Vueling again.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.