My bag did not arrive on the flight. Apparently it arrived on a later flight arriving at barcelona airport at 11pm. The bag was picked up by the courier according apparently in the morning but no contact was made with me regarding when it would be delivered. The next day (so day 2) i received an update that the bag would be delivered at 13-38. I was supposed to be leaving the place was staying at 1pm to go to Barcelona. I wanted until 3 pm and then left for Barcelona. My bag never arrived. I called vueling that evening to tell them my new address but this was not updated on the system. The next morning i was informed my bag would be delivered at 13-34 to the previous address. I called vueling and again gave them my new address. It is now 17-20 on day 3 and the bag has not arrived to the old or new address. There is no contact number or details of the courier company and vueling dont know them either. My new address has not been updated on the system. I have been waiting 75 hours even though they located the bag over 60 hours ago. I am missing so many things but can only apply for compensation for a change of clothes and basic toiletries. Its unbelievably poor. Never ever ever again Vueling.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.