I recently booked a flight through a third-party site, but when I needed to change the date due to my daughter’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.Without my permission, the airline canceled my ticket — and I never received any notification or confirmation. I did not request a cancellation at any point. When I followed up, the airline was rude and dismissive, showing no accountability or empathy for the situation they created.Now I’m left without a flight and no refund yet — and since it could take up to 14 days to get my money back, I can’t even book a new ticket. This has caused serious stress and inconvenience for my family.It’s unacceptable that an airline would cancel a customer’s ticket without consent and then provide no support or solution. I expected better, and I will think twice before flying with this airline again.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.