I had a horrible experience with Vueling Airlines. I was flying from Barcelona to London and arrived at the airport two hours before my flight. However, since I needed to prove my residence, they wouldn’t let me enter through another entrance. I also didn’t check in online. No one helped me with verifying my residence permit, and I had to wait. When I finally spoke to a staff member, they told me my check-in was closed. They then pressured me to buy another ticket, but there were no available flights until the next day. So, I purchased a new ticket with British Airways (which appeared to be a codeshare flight with Vueling, and check-in was at the Vueling counter). When I went to the counter, they sent my cabin luggage with my original flight check-in, even though they had told me check-in was closed. As a result, they lost my luggage. I paid an additional £247 for the new ticket, waited for hours, and had to go through check-in four times. To make matters worse, my keys were in the lost cabin luggage, so I had to stay in a hotel. NEVER again with this airline— the staff was rude and careless!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.