Horrible Experience with Vueling - Avoid at All Costs!I recently had an extremely frustrating and disappointing experience with Vueling that I feel compelled to share.We arrived at the airport 2 hours before check-in as advised. Upon arrival, the self-service check-in machines were not working. We were then directed to the British Airways desk since the flight was booked through them, only to be sent back to Vueling. This back-and-forth wasted precious time and caused unnecessary stress.After finally getting in the Vueling check-in queue, we waited for over an hour. When we reached the desk, we were abruptly told that check-in had closed — supposedly just 90 seconds earlier. What I can't understand is why there was no announcement warning passengers in line that check-in was closing soon, especially when it was clear many of us were still waiting.The staff were incredibly rude, unhelpful, and dismissive. They outright accused us of lying about how long we'd been waiting and claimed they had never faced such a situation before. However, judging by the number of similar complaints, it seems this is a recurring issue — almost as if it's a way for them to extract more money from passengers.We were forced to buy new tickets and, to add insult to injury, I was charged extra for carry-on luggage this time around. Now, the replacement flight is also delayed.This experience was beyond disappointing — it was infuriating. The incompetence and lack of basic customer service are shocking. I strongly urge others to avoid flying with Vueling if they want to save themselves from a similar nightmare.Vueling, you need to do better
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.