Booked a flight from Istanbul to Barcelona. Payment went through and then five days later I was refunded the money with no explanation. Trying to contact Vueling is horrible… phone lines don’t work, no email address and the chat box is simply no help at all. Was able to chat with someone through instagram, they told me it was a ‘payment issue’ even though the payments went through but then they later say ‘we refunded’ the amount. We had no explanation at all for this matter and only found out through the refund being back in my account. They were unable to do anything about it to compensate or help us get the flight back as the ‘booking no longer exists’. So they say to try and make us pay for the exact same flight which is now way more expensive than before… very unfair and to be honest unacceptable, just a cheeky way to try get people to pay more money. Won’t be flying with Vueling anymore, you’ve just lost a customer because your incompetent.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.