Avoid this company. Went into check-in plenty of time prior to check-in close for them to reject check-in and to go to customer service. Customer service refused to take any responsibility with plenty of back and forth as to who to contact which ended in nothing. Went as a couple and they offered us to pay for the next day flight with zero compensation and only had space for one person. 20+ people complaining about the same issue for them to take zero responsibility and for them to completely ignore us despite having WELL OVER an hour before the flight departed. Unprofessional. Terrible customer service who acted as though he was on holiday himself. Lack of responsibility. Lack of general service. Lack of a flight. Booked with EasyJet for a flight to get back after for Vueling was absolutely useless. I would never recommend this airline. I would never step foot near this airline. Overpriced tickets for absolutely no service and no flight or compensation. Online customer service is merely a bot who would ‘not recognise your booking’. You’re wasting your time and energy with this airline.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.