We were unfortunate enough to choose to fly with Vueling on the day of the IT Global outage. Sure that wasn't their problem but how they dealt with it (or didn't for that matter!) was shocking and subjected us to some of the most appalling customer service I have ever encountered (and that is saying something!)We queued for 3 hours at bag drop to get to the front of the queue and find all Vueling staff had all but disappeared. Deep breath, join another queue - this time only an hour. Check bags in all fine. Fast forward 4 hours and 2 more delays later we board the plane ready for take off and then get told via email whilst ready for take off our flight is cancelled so off we go. We were advised to go to check in desk to rearrange next flight and hotel but nobody to be seen. We are now 3 weeks later and no refund at all. No way of getting hold of anyone and it would appear Vueling literally have our money for nothing. We spent a total of 10 hours in that airport that day only to end the day with plane staff shouting at customers and shooing us away. Scumbags!DO NOT USE THIS AIRLINE. No customer service when the 'you-know-what' hits the fan!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.