I am from Kazakhstan.The Airline's online search/reservation tool is set up incorrectly. When you search one way fares, and later re-visit the website, the online tool shows you return destination. E. g. earlier I looked for fares from Porto to Naples, when later I re-visited the website, the online search was showing flights from Porto to Naples. As the result of this, I purchased for EUR 241.13 a ticket from Porto to Naples, instead of Naples to Porto. I found out this a few days later.I contacted the call center in Moscow, and was talking to your agent Jessica, I was informed that due to the fare conditions, a refund could not be issued for the incorrectly booked ticket. Subsequently, we had to purchase another ticket for EUR 175 for the correct route Naples – Porto on July 12, 2024, resulting in double payment to Vueling.I tried to claim refund online for the double payment, but it is just impossible.No e-mail for complains, online claim/refund forms are automated, call center is not customer-oriented. Even though, customers pay employees' salary. I am myself former airline employee and aware of good customer service. It is frustrating, paying EUR 416.13 for one way trip from Naples to Porto, without baggage and a seat.We had to pack one suitcase in another and check-in, to avoid one more payment for checked luggage.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.