Ref 09091937Our return flight from Cangas to Gatwick on the 3rd of June was canceled a few hours before our flight due to the air crew not having enough working hours to fly the plane.At Cangas ovd airport we were given a voucher for a hotel some 10km away and told that our food,drinks and accomodation would be covered as the next return flight was on the 6th of June some 3 days later,all seemed ok till we arived at the hotel,only to be told Vueling airline had not made a booking and the hotel was full.we were unable to contact vueling sp had no choice but to travel some 40 km back to the hotel we had left earlier as the airline could not be contacted.we sent the airline a claim for canceled flight,3 nights hotel,3 days food and drink,my wife missed one day of work,we also had to pay £45 extra for our car parked at Gatwick,we paid for taxi,s and our laundry as we planed on 4 nighs away and not 7.The airline has paid us just over £250 a fraction of our costs,when you phone them no matter which option you pick ypu go round in a circle and no one to speak to,emails dont get replys they are awfull tp deal with,i need this sorted very soon before we have to take it to a small claims court.Dont replay telling me to cotact you through your chanels no one replys,and if they do they have not read our email.How you can say its not down to you wjen the flight was canceled due to lack of staff.as i cant contact you by phone or email then we can chat on here for the world to seeIts quite simple and your reputation cant get much worse.well we have now received the flight cancelation payment,but no appology or explanation of how we were sent to a hotel we were not booked into,or compensation for loss of earnings,3 days extra parking,laundry costs etc.all has been reported to the Caa,why they didant sort it ages ago without geting an awfull review we may never know.No point in me emailing you,you dont read it,and you dont answer the phone,i think im still £300 out of pocket,you have my contact details.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.