I (single mother) have been saving for a long time to be able to take another trip abroad with my daughter. I booked the cheapest possible flight to Barcelona online. We were already at the gate at 8:00 am and were supposed to fly at 10:30 am. After waiting 2 hours we could finally board. I could simply scan my boarding passes, but asked the employee if I also needed to show our passports. She peeked at my passport for a moment and suddenly said very rudely: You are not flying with us!! You only entered your initials and will not go on this flight!! I (haven't flown in 20 years) was very shocked and I wasn't aware of any harm and I told her: but you can see that it's me and that this is my name! But the rude employee pushed me aside and said: Move aside, you are not going on this flight!!! Just go to the service desk and book another flight!! My daughter in tears and me upset then walked down to the Vueling desk and then had to wait another half an hour before we were spoken to!! Then the employee said: you missed your flight!!! You should just book another flight or call Vueling's phone number and ask if they can do anything for you, otherwise you will have to pay 1000 euros for a name change!!! I then called Vueling's telephone number, but only a poorly English-speaking employee who did not want to do anything for me!! Service: ZERO!!! I was then forced to book another return flight with KLM! And what was on our KLM boarding passes: ONLY OUR INITIALS!! 990 euros poorer!!! Thanks to Vueling we will NOT be able to go on holiday again next year!! And they ruined our entire holiday!! VUELING NEVER AGAIN!!!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.