I flew from Gatwick to Florence last night. The flight was two hours delayed and Vueling failed to tell anyone on the flight they hadn’t stowed a single bag in the hold. 24 hours later, no update from the airline other than what the Florence airport staff were left to update us last night - I.e. no one’s bags had travelled with them. A shocker, and needless to say their customer service number is not contactable too.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.