I'm not a person who writes negative reviews but Vueling airlines service is terrible service. I was coming from Ibiza to Lisbon, they left my luggage in Barcelona when I got to Lisbon I had no luggage... in a foreign country first time.. They guy at the Lost and Found Airport saw how distressed I was... he became very helpful and reassuring about finding my luggage and he also mentioned i was a second Australian that the bag was left behind.. I told him I haven't got any essentials things with me to use.. he said go and get them they'll refund you. I wasn't pleased because I had limited luggage capacity which I had rang the flight booking company to why I had less kilograms returning home. So buying anything extra was unwelcome and perceived as a problem. However, I had to do it.. as I needed the toiletries.. and sleepware and clothes to change the followingv day plus for the meeting that I had at 7pm. They whole day no call to update.. I had no luggage. And over 10 calls no answer and answered later about 5:55pm an hour before my meeting.. That it will be there before midnight🙄That was the best answer they could give me, and asked me to get the stuff i needed they will refund. They delivered my luggage after 26 hours.. no call.. no finding out if I had received my luggage.. no forms to sign for delivery.. which the hotel also commented that it was very unprofessional.. And also refused to refund me for the cost that they inflected on me. Very unprofessional service to my experience I wouldn't recommend them.. their connecting times is like 5 - 20 minutes apart very stressful and no communication whatsoever. I would never use them again. They don't respond to emails for refund they just ignored after requesting for paperwork when they offered to refund 100€ which was less than my receipts and they also mention we allocated your luggage within 24 hours.. as a denial to refund.. and I had to remind them that I didn't get my luggage until after 26 hours.. that's when it got to the hotel. I had 2 months Europe trip and that incident disrupted my trip.
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.