Very nice customer service, who reply with copied and pasted automated email, but at least reply. I have a special case of request: I left my purse with passport NIE and everything inside on a vueling flight VY6536 catania barcelona that landed very late the 16th April 12:00. When I realised it was too late, i filed the report but I feel there should be a prioritisation for passports. if i contact Vueling I am told service is externalised, if i contact foundspot I am told management is in the hands of vueling. Who can I ask to, for escalating properly this issue? Update: i managed to contact the lost and found Barcelona office. No bags found. So either was stolen in front of the cabin crew ( second row) or it has been stolen afterwards during the clean up. Either very unpleasant situations.They could have stolen everything but return the documents at least
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
