Really messy system!!!Can’t online check in, which makes the check-in line extremely long. No any signals to guide. After one-hour waiting and asking the staff, we found that the line is for flight cancellation. Many guys had similar issue, we were all confused!!!!!!Our flight was 18:30 but after 19:30 we were informed the cancellation. More than one hour later, we were guided to the Vueling desk and the queue WAS EXTREMELY LONG AGAIN!Two hours later, we were arranged to a really bad and awful hotel. The lady at the desk informed us that we can live in the hotel until our new flight but actually, we can only live one night. NO ONE INFORM US ABOUT IT!!!! OUR LUGGAGE WAS MISSING!!!!We stayed in the airport for more than SEVEN HOURS that day and there was miscommunication at each step. Additionally, because some of us can’t check in online, we run the risk of not having a seat. It is ridiculous! THEY SHOULD SELL AS MANY SEATS AS THEY HAVE!!!!!!!!!! VUELING is too unreliable to choose it any more!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.