I have recently had my flight cancelled by vueling which I booked through a local well known travel agents. After booking I then went ahead and booked seats and also purchased extra luggage.i have had an absolute nightmare attempting to contact and speak to anyone at this company regarding a refund. Their website is shambolic and my booking was unaccessible as all my details suddenly became nonexistent. Eventually after two and a half days I managed to speak with a agent who stated they had no record of my booking and she abruptly hung up on me. I can not stress enough how bad this company is and feel the public need to know what difficulties they may encounter when they need to resolve any issues. Do not book with vueling airlines, its not worth the stress!!Two weeks on. Just spoke with another vueling agent who informed me that the seats and extra luggage I paid for are not reimbursable even though they cancelled the flights. They must be making a fortune extorting money from thousands of people. PLEASE DO NOT USE THIS AIRLINE!!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.