I’m awarding this one star for the front of house reception team as they have always been cheerful and pleasant. Unfortunately, they are masters of the BS and will palm me off with any mumbo jumbo just to get me feeling satisfied.My Ford Focus developed a coolant problem so I decided that as this was a big issue only Ford technicians would be qualified to deal with it.I realised that it might not be a quick fix so I said they could keep the car overnight. Two weeks later !!!! It’s still in the workshop and awaiting parts. Eventually, I called the premises and was told that it was ready to collect and the price would be £2,281.73 !!!!!!!! OMG.I collected it and paid the bill just happy to eventually get my car back. As I drove out of the premises I noticed that the dash was showing 3 active messages. One, I was already aware of (the parking assist) but there were two new ones which hadn’t been there when I had dropped off the vehicle. These were an engine service now light and the hill start assist light. I telephoned the receptionist and was told to bring it back in which I did that evening. I was promised that I would be kept informed of the progress (which never happened) and I would be telephoned the next day. The next day with no communication I rang them only to be told that it needed a road test but as this was near closing time I would have to wait until the following day.The following day I duly collected my car and found that the 3 active messages were still showing despite being told by reception that the mechanic had been on a 40 mile test drive and had checked everything to be faultless.By now I just wanted to get out of this place so left for home to complete this review.I am writing this review as a warning for other potential customers. M53 Ford are only interested in selling you a vehicle but have no interest in after car service or repairs. You have been warned.
Claim your business profile now and gain access to all features and respond to customer reviews.
