Incorrectly charged £15.30 at the barrier (VAN) which should have been £4.30 as i was on a motorcycle!, but didn't realise until I got home and saw the payment on my banking app. I Contacted M6 Toll via their web site, no response after a day, then had to chase via Facebook. Eventually, 3rd Day someone finally responded and asked me to send the same details that I had already sent via their web site on the first day. I then (now 4th Day) got a smarmy message response via Facebook saying "As stated the time line to respond is 5 working days, we will respond as soon as possible"Customer service from the numpties employed by this non UK (Australian company), who operate and make profits from tolled highways in 6 countries of Europe and Latin America is shoddy and non customer centric. Is it any wonder that 86% of reviewers on Trustpilot give M6 Toll a rating of 1%. I will certainly use the M42 and A38 going forward and keep off this bit of Ozzie controlled tarmac.
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