m6toll.co.uk

1.9
1.9 Based on 140 reviews

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Average Rating

1.9

/
5

140 Reviews

5 Star
20%
4 Star
1%
3 Star
3%
2 Star
2%
1 Star
73%

All Reviews

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Ed Red
I am not a regular traveller in this part of the world and accidentally ended up on the toll road, a

I am not a regular traveller in this part of the world and accidentally ended up on the toll road, and which is 27 miles long. I had to stay on it for the full length of all three Zones (which I didnt even now exisited on such a short peice of road). I had to pay for a van which was advertised at £16.40 I believe at the entrance to the toll and behold when I got to the automated payment system in the middle somewhere I had to Pay £19.20, which is 70 pence less than a 45ton HGV (my van is 3.5 ton). And according to their information on a Sunday afternoon I saved 7 minutes.
I have looked at their website and trying to find out what classification of Vehicle, I was driving is as clear as mud. (this really needs clarification, so if some one is looking to find out what class four vehicle is they can easily work out if their vehicle is taller than 1.3m at the first axle then get ready for a £20 charge)
So if you are in a rush it is maybe a good idea at rush hour but at 71 pence per mile it is a tad steep in a vehicle which costs around 15 per mile a 135 mile detour would have been more cost effective...... just beware as I will drive the route well around it next time. For a Road that cost 900 million to build and has a turnover of 135 million a year you go to ask why government isnt doing the same as the railways and re nationalising it?

1
Date of experience: Feb 24, 2026
Steve Southern
What a rip off Last time I used the M6 toll road it was £6-7. That was a couple of years ago. Used i

What a rip off
Last time I used the M6 toll road it was £6-7. That was a couple of years ago. Used it quite recently to go to NEC and what a farce. Road was practically empty so no issues on it. As you approach it you now have no idea how much you’ll be charged! There is 1 sign that really doesn’t explain it. Bottom line, I have a standard car (Tiguan) and they charged me £19.20 for a 1-way trip! What a scandalous rip off. I called them next day and they I was charged that in error and it should have been £11. A bit better but still an absolute rip off compared to charges in France or Spain. Their charging set up is ridiculously complicated. I won’t be using this toll road again until I see something akin to sensible pricing again.

1
Date of experience: Feb 20, 2026
Bella Johnson
Exceptional Assistance During a Breakdown

I experienced a breakdown on the M6Toll with my young family in the car and was fortunate to encounter a wonderful team who called in the roadside assistance. We had an excellent experience with a very supportive representative (I hope I remembered your name correctly). They ensured we were back on the road and even followed us to the next services to confirm everything was fine before departing.
This was a real lifesaver, turning what could have been a very long night into a manageable situation (initially, the estimated wait was 2-4 hours, which then extended to 4-6 hours!).
Wishing a very Merry Christmas to the M6 Toll team from my family to yours! Absolutely worth the £10.50 journey!!!

5
Date of experience: Dec 22, 2025
Jazuca
£8.40 for Just Two Junctions! Misleading Advertisement!

I used it for two junctions and was charged £10.50. I reached out to customer service since the maximum price displayed on the billboard is £9.60. They responded fairly quickly, but I was informed that the final charge for two junctions would be £8.40!

1
Date of experience: Dec 22, 2025
Perry
Breakdown on the M6Toll - Amazing Team

I broke down on the M6Toll with my young family and fortunately encountered a wonderful team that called for roadside assistance. We had a fantastic experience with a very helpful representative. They got us back on the road and even followed us to the next services to ensure everything was okay before they left. A true lifesaver for what could have been a very long night! A Merry Christmas to the team from my family!

5
Date of experience: Dec 22, 2025
Charged Excessively for the Same Vehicle

I was charged excessively for using the same vehicle. I traveled northbound on Saturday and was correctly billed £10.50 for the toll, yet on Sunday, I faced a charge of £17.60 for the SAME vehicle. I've been using the toll for years with this vehicle and have always been charged consistently. When I inquired about a refund, I was informed that I would NOT receive one and that the charge depends on the angle of entry into the payment zone and the dimensions of my vehicle (which have never changed)...

1
Date of experience: Dec 21, 2025
Sherry Adams
Extremely Disappointing £17 for a 20-Minute Drive

Extremely disappointing—£17 for about a 20-minute drive. Avoid this service at all costs.

1
Date of experience: Dec 19, 2025
rubiniu
One of the Worst Experiences

This must be one of the worst services I've encountered. All these issues have been pointed out and ignored by those who should not have been in charge and have since moved on. I'm relieved I quit. Those bonuses were not worth it.

1
Date of experience: Dec 15, 2025
IP30
Outstanding Customer Care

Outstanding customer care and attention.

5
Date of experience: Dec 15, 2025
Jayce Reed
Payment Issue Resolved

My payment issue was resolved efficiently.

5
Date of experience: Dec 15, 2025

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