Seriously concerned apart from it being quite expensive anyway - a recent journey in my mini resulted in a charge of £16.80 !I luckily noticed on my bank statement and challenged - apparently a misclassification - so they reply a week later and say I’ll get my refund in 7 days so they have had 2 weeks with my money How many others does this happen to who don’t scrutinise their bank statements ! Outrageous and worried they’re probably making way more money overcharging people regularly as their response is so matter of fact. In an Oops you caught us out sorry we will refund you kind of way Take some lessons from the dartford toll I use that regularly and never had a single Mischarge …..This needs a much further investigation
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