The service I received was extremely unprofessional and discourteous. I arrived to collect an item on December 31st at 3:45 PM, only to find a note on the door stating that they had closed at 3 PM. It wasn't a holiday, and there was no prior notification via email or on the website about the early closure. When I inquired about picking up my items, I was firmly told no, and that I had forfeited my items. I was informed that this information was shared on social media, but not everyone checks those platforms. The representative mentioned there had been a discussion that morning, January 2nd, and stated that no refunds would be issued, leaving me feeling completely disregarded.
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