Review Time
Item used missing multiple parts not even worth purchasing parts to fix. Should have just bought a new expresso machine. This one is worthless. Parts plus the used parts will cost similar to new. Don't even think the main machine works. Documented as open box. Company is a scam doesn't give good information on item or pics.
I really haven't had any problems
Go in. Pick up my stuff
When I get it home
It has been great
When I first went in Von helped me out a lot. Explained how it works
And then Tessa was a lot of help the 2nd time
No problems here
There is something very concerning happening here and with the platform in general. Please exercise caution and consider staying away. I have evidence showing I won these bids (I noticed the review site does not allow photos). At times, I even had a maximum bid still active when I won. I highlighted the bids and maximum bids in red and underlined the notice 'Auction Is Closed' multiple times. When I raised a complaint, they attempted to shift the blame onto me. The evidence is clear, but the platform refuses to acknowledge their system issues, which may even be unethical. I believed this was a past occurrence, so this time I was prepared with screenshots. The platform will not rectify the situation for me. Be very wary of dishonest practices.
The service I received was extremely unprofessional and discourteous. I arrived to collect an item on December 31st at 3:45 PM, only to find a note on the door stating that they had closed at 3 PM. It wasn't a holiday, and there was no prior notification via email or on the website about the early closure. When I inquired about picking up my items, I was firmly told no, and that I had forfeited my items. I was informed that this information was shared on social media, but not everyone checks those platforms. The representative mentioned there had been a discussion that morning, January 2nd, and stated that no refunds would be issued, leaving me feeling completely disregarded.
At the Texas location, I tried to collect my winnings but arrived late as they were closing. A wonderful employee noticed my distress and my need for oxygen. She quickly and kindly located my items and loaded them into my car. Her excellent service deserves recognition.
I drove two hours to collect the product I won at the auction, only to receive a completely different one that was of much lower quality. I was left waiting for a long time outside. It was easy for them to say "we made a mistake" and offer a refund.
At the location in Texas, I attempted to pick up my winnings but arrived late as they were closing. A fantastic employee recognized my distress and my need for oxygen. She promptly and graciously found my items and loaded them into my car. Her outstanding service should be acknowledged.
I set up an account for a friend, who was excited about the auction and made a purchase he was pleased with. However, his next purchase somehow added another location far away. He bought an item for $100, thinking it would ship locally, but that wasn't the case! If you don’t pick up the item, it’s considered abandoned, and you lose your money. When I spoke to someone at the location, they were aware of the app's issues but offered no solutions. This feels like a scam. I recommend deleting your account.
I won an item and reached out about their holiday hours for pick-up, but received no reply. On the deadline day, I called and left a message but still got no response. The next morning, I was informed they were charging a restock fee, and I could no longer pick up my item. It cost me about $100 to learn not to do business with them. I'm still waiting for a response after six days.
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