We had an air source heat pump, solar panels, and loft insulation installed in August 2025, and since then, the system has been plagued with issues. It seems to function for about three weeks before the same error code appears, causing both the heating and hot water to fail completely. Despite numerous engineer visits, each one provides a different explanation — “there’s no issue,” “there’s a leak,” “the pressure is low” — but none lead to a real solution. Engineers often inform us that they cannot fix the problem during their visit. We are then promised follow-up calls that never materialize, leaving us to follow up repeatedly, only for another engineer to come who also cannot resolve the issue. This frustrating cycle continues. I submitted a formal complaint months ago and received no response at all. I sent another complaint yesterday requesting a manager to review the installation from beginning to end, as it has clearly never functioned properly since the start. Overall, this has been a significant waste of time and an extremely frustrating ordeal. The system was marketed as a major enhancement to our home, but it has instead led to ongoing stress and disruption. I truly wish we had not proceeded with the installation.
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