I placed an order with Maccaron, despite their claim that orders are dispatched within 3-7 business days, mine is still stuck on “processing.” There were no public holidays in between, and my order was not an MGS order, so there is no valid reason for this delay.Their customer support is non-existent—the only way to contact them is through email, where they keep sending copy-paste replies with no actual resolution. There is no proper helpline, no option to cancel the order, and no refund issued despite multiple requests. They promised tracking updates via SMS, but that was just an empty statement.At this point, Maccaron feels like a scam rather than a genuine e-commerce platform. Avoid ordering unless you’re okay with waiting indefinitely and getting no response from the company.
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